You always deal with me directly – and you get someone who loves what they do. No agency layers, no handoffs, no surprises. Just sharp creative thinking, clear communication, and a result that lands every time.
Hi, I’m Mark Taffs – most people call me Taffy. For 25 years I’ve been helping businesses of every kind connect with their customers.
Whatever the brief calls for, the goal’s always the same: getting your business in front of the right people, in a way that actually lands. That might mean building a website, creating a brand, or designing something that stops people in their tracks – whatever it takes, I’m genuinely invested in getting it right for you.
My Services
Whatever stage your business is at, these are the core ways I help businesses connect with their customers – branding, websites, graphic design, and AI, start to finish.
A fast, mobile-friendly website that turns visitors into customers. Easy for you to manage, optimised for Google, and built to work hard for the people you’re trying to reach – wherever they are.
A clear, consistent identity that helps the right people recognise you and remember you. Naming, logos, colour, and guidelines – so you show up sharp everywhere, from shopfronts and signage to social feeds.
Design that helps your message land – campaigns, brochures, posters, digital ads, and social content. A reliable designer on call, so you’re never juggling freelancers or briefing from scratch every time.
Practical AI that saves you time without losing your voice – smarter content workflows, branded chatbots, and custom GPTs. I help you put it to work in ways that actually fit how you operate.
Hosting that just works, looked after by the person who built your site. No ticket queues, no call centres – just someone who knows exactly how your site runs when you need a hand.
Left unchecked, small issues become big ones. I keep your site fast, secure, and current with weekly updates, backups, and checks – so it’s always working as hard as you are, without you thinking about it.
A fast, mobile-friendly website that turns visitors into customers. Easy for you to manage, optimised for Google, and built to work hard for the people you’re trying to reach – wherever they are.
A clear, consistent identity that helps the right people recognise you and remember you. Naming, logos, colour, and guidelines – so you show up sharp everywhere, from shopfronts and signage to social feeds.
Design that helps your message land – campaigns, brochures, posters, digital ads, and social content. A reliable designer on call, so you’re never juggling freelancers or briefing from scratch every time.
Practical AI that saves you time without losing your voice – smarter content workflows, branded chatbots, and custom GPTs. I help you put it to work in ways that actually fit how you operate.
Hosting that just works, looked after by the person who built your site. No ticket queues, no call centres – just someone who knows exactly how your site runs when you need a hand.
Left unchecked, small issues become big ones. I keep your site fast, secure, and current with weekly updates, backups, and checks – so it’s always working as hard as you are, without you thinking about it.
My Services
Whatever stage your business is at, these are the core ways I help businesses connect with their customers – branding, websites, graphic design, and AI, start to finish.
A fast, mobile-friendly website that turns visitors into customers. Easy for you to manage, optimised for Google, and built to work hard for the people you’re trying to reach – wherever they are.
A clear, consistent identity that helps the right people recognise you and remember you. Naming, logos, colour, and guidelines – so you show up sharp everywhere, from shopfronts and signage to social feeds.
Design that helps your message land – campaigns, brochures, posters, digital ads, and social content. A reliable designer on call, so you’re never juggling freelancers or briefing from scratch every time.
Practical AI that saves you time without losing your voice – smarter content workflows, branded chatbots, and custom GPTs. I help you put it to work in ways that actually fit how you operate.
Hosting that just works, looked after by the person who built your site. No ticket queues, no call centres – just someone who knows exactly how your site runs when you need a hand.
Left unchecked, small issues become big ones. I keep your site fast, secure, and current with weekly updates, backups, and checks – so it’s always working as hard as you are, without you thinking about it.
How I Deliver
Every project starts with one question: why? Why this business, why now, and why should your customers care? From there I map out what you actually need – not just what’s trending.
The process moves through clear stages, and I keep you informed at every step, so the final result feels right and works hard to reach your customers.
I start by getting to know your brand from every angle – what you stand for, who you’re talking to, and what actually matters. Smart questions, careful listening, and a clear picture of where you’re headed.
Once I understand the direction, we lock in a clear, focused brief together. You’ll know exactly what we’re making and why – so nothing’s assumed, and the work starts on solid ground.
This is where the thinking becomes something you can see. Every decision is led by the brief and made with your audience in mind. And if there’s a bolder move worth making, I’ll bring it to you.
Design is never one direction and done. I welcome feedback, ask the right questions, and shape the work until it feels exactly right. No rushed sign-offs, no cutting corners.
When it’s ready – properly ready – I make sure it launches cleanly and confidently. Whether it’s a brand, a website, or a system, the handover is thorough and you’re set up to hit the ground running.
Recent Projects
Here’s a snapshot of recent work – from brand-new identities to complete WordPress sites. Every one built to help a real business connect with the people it’s trying to reach.
FAQ
These are the top ten questions I get asked most. Straight answers, no waffle – just honest information so you can decide if I’m a good fit.
Whatever your brand and online presence needs, you can have it handled in one place – by one experienced person who knows the whole picture. That’s the point of working with me: you’re not stitching together a web developer, a designer, an SEO specialist, and a copywriter who never speak to each other. It’s all joined up, because it’s all me.
I’ve worked with businesses across just about every industry – trades, retail, hospitality, professional services, health, education, and creative. And when a project calls for a specialist, I bring in the right one, so you’re never short-changed by working with one person. Whatever your business does, you get 25 years of experience, honest advice, and design that actually works. If you’d like to dig into the three core services, start here.
Fair question – when you need a site live, you need to know what you’re working with. A straightforward WordPress website typically takes two to four weeks from brief to launch. Larger or more complex projects take a little longer – eCommerce builds, custom functionality, or projects needing copywriting all add time. Either way, you’ll get a realistic timeline upfront, and I’ll stick to it. No surprises, no excuses.
Absolutely. A redesign starts the same way as a new build – with a proper conversation about what’s working, what isn’t, and what you actually need. Your current site stays live throughout the entire process. No downtime, no disruption, and no recommending a full rebuild unless it’s genuinely the right call.
Yes – because a site that looks great but can’t be found isn’t doing its job. On-page SEO is built into every web design project as standard, so your business is visible to the people searching for it from day one. That covers the technical groundwork – page titles, meta descriptions, heading structure, image optimisation, schema markup, internal linking, and sitemap submission. Every WordPress website I build leaves search-ready, not needing it bolted on later.
Whatever your business needs, there’s a good chance it’s something I’ve built before. Clean brochure sites, service-based business websites, eCommerce stores on WooCommerce, portfolio sites, and complex custom WordPress builds – across industries from professional services and trades to retail, hospitality, health, and creative. The starting point is always the same: what does your site actually need to do? Get that right, and the type sorts itself out. If you need it, I can build it.
Yes – and the right logo does more than look good. It’s how people recognise you, remember you, and tell you apart from everyone else doing what you do. So I don’t just draw a mark and hand it over. Every logo I design starts with understanding your business and your audience, then moves through concept development, refinement, and final files in every format you’ll need – built to be distinctive, versatile, and to still feel right years down the track. For the full picture on what’s involved, head to my branding and identity page.
Yes. Good words matter as much as good design, so website copywriting comes built into every web design project. I write in your voice, for your audience, with SEO and AI search optimisation built in from the ground up. Good copy is the difference between a website that ranks and converts and one that just sits there. If you’d prefer to write your own content, I’ll give you clear guidance on structure, tone, and length.
Yes – and it matters more than most people realise. In Australia, most of your customers will find you on their phone, so your site has to look sharp and work effortlessly the moment they land on it. Every website I build is fully responsive – designed and tested across desktop, tablet, and mobile, with fast load times, clean layouts, and intuitive navigation on every screen size. However someone reaches you, the experience is the same: easy.
Absolutely. WordPress is built to be managed easily, with no technical knowledge needed. You’ll be able to add pages, publish blog posts, update content, and more – no coding required. And every project includes a live walkthrough and CMS training, so you’re confident managing your site yourself from day one.
Yes. Keeping your WordPress website fast, secure, and up to date matters just as much as building it right in the first place – left unchecked, small issues have a way of becoming big ones. So I look after the lot: security monitoring, plugin and theme updates, backups, and performance checks – all handled by the same person who built your site, not a stranger picking it up cold. Find out more on my website maintenance page.
REVIEWS
The best way to know if I’m the right fit is to hear from people I’ve worked with. These reviews come directly from Google – real clients, real projects, real results.
Ready when you are
Whatever stage you’re at – a brand new idea, a website that needs sharpening, or something that’s been on your mind for a while – the next step is just a conversation. No pressure, no obligation.
